We are proud of the products and service that we provide here at Artesanos. Below are a sampling of reviews from our customers that testify to the level of customer service we strive to provide and the quality of the furniture and decor we offer.
- Peter, online customer, Yelp review -
"Not only did I save over $100 per chair (ordered 12) but their customer service is spectacular especially Kevin. They were able to change my delivery address without any delays and prior to that held my shipment until I was ready to receive it. Better than shopping at local furniture stores."
"Not only did I save over $100 per chair (ordered 12) but their customer service is spectacular especially Kevin. They were able to change my delivery address without any delays and prior to that held my shipment until I was ready to receive it. Better than shopping at local furniture stores."
- Carrie, in-store customer, Yelp review -
"What an amazing gem of a store in the best mountain town ever! The owners of this establishment, Rich and Jenn, take customer service to the ultimate level. They were able to find exactly what we were looking for to furnish our home between on floor merchandise, custom copper orders, and gorgeous custom made leather sofas from American Leather. Not only did they meet our expectations, they also stored our furniture free of charge while we were making renovations to our home, and charged an Unbelievably fair and minimal delivery fee to bring the furnishings to our home 60 miles away.
"What an amazing gem of a store in the best mountain town ever! The owners of this establishment, Rich and Jenn, take customer service to the ultimate level. They were able to find exactly what we were looking for to furnish our home between on floor merchandise, custom copper orders, and gorgeous custom made leather sofas from American Leather. Not only did they meet our expectations, they also stored our furniture free of charge while we were making renovations to our home, and charged an Unbelievably fair and minimal delivery fee to bring the furnishings to our home 60 miles away.
Their online site was also incredibly helpful when choosing accessories to our newly remodeled home. In this world of nameless, characterless, chain businesses Artesanos truly stands out!! I'm so happy that a family friend recommended this business to us, and we will continue to use them into the future."
- Meredith, online customer, Google Review -
"I ordered an iron & wood table and bench from Artesanos online store. Their price was much lower than any other sites that I had found and their customer service was outstanding. Two customer service reps followed up with me regarding shipping and even offered to find a local mover to help me with set-up. Outstanding experience - highly recommend!"
"I ordered an iron & wood table and bench from Artesanos online store. Their price was much lower than any other sites that I had found and their customer service was outstanding. Two customer service reps followed up with me regarding shipping and even offered to find a local mover to help me with set-up. Outstanding experience - highly recommend!"
- Evelyn, online customer, Facebook Review -
"I just got my gorgeous forest canopy bed and it's fabulous. They stayed in contact through the whole process and it looks fantastic!"
"I just got my gorgeous forest canopy bed and it's fabulous. They stayed in contact through the whole process and it looks fantastic!"
- Susan, online customer, Facebook Review -
"Received my Forest Canopy Bed last Friday as promised by Kevin who kept in touch with me since the initial order and while waiting for my house to be built!
It is the most gorgeous piece of furniture I have ever owned and worth every penny! It's actually a piece of art! It looks so beautiful that I just want to keep looking at it never mind sleeping in it! I've wanted this bed for a very long time and now can check it off my bucket list! Do not hesitate to do business with this company. They bring back what great products and superb customer service is all about!"
"Received my Forest Canopy Bed last Friday as promised by Kevin who kept in touch with me since the initial order and while waiting for my house to be built!
It is the most gorgeous piece of furniture I have ever owned and worth every penny! It's actually a piece of art! It looks so beautiful that I just want to keep looking at it never mind sleeping in it! I've wanted this bed for a very long time and now can check it off my bucket list! Do not hesitate to do business with this company. They bring back what great products and superb customer service is all about!"
- Haley, in-store customer, Google Review -
I absolutely love Artesanos! I have several pieces from them in my office & I always get compliments. The friendliest, most accommodating staff around! Ask for Kevin Smith. Happy shopping!
I absolutely love Artesanos! I have several pieces from them in my office & I always get compliments. The friendliest, most accommodating staff around! Ask for Kevin Smith. Happy shopping!
- BC, online customer, Yelp Review -
My husband and I live in New York City and ordered a console from Artesanos that was unfortunately damaged in shipping (carrier's fault). From our very first phone call with the company to our last email, Artesanos, and specifically representative Kevin Smith, offered unparalleled customer service. Not only was Artesanos always prompt in their messaging, but they handled the issue of the damaged good with sympathy for the customer and the utmost professionalism. After filing a claim with the carrier and offering us explicit instructions, they ended up sending us a new piece, beautifully packaged, and shipped on the ground. We initially found Artesanos based on the lowest price for the console, and we are so happy we went with a local business rather than One King's Lane or Pottery Barn, especially given the mishap in shipping. We will be looking at Artesanos' online store again and we recommend this shop to everyone that wants high-quality, fair-priced furniture and a personalized customer service experience. We love our console! Thank you for the great experience!
My husband and I live in New York City and ordered a console from Artesanos that was unfortunately damaged in shipping (carrier's fault). From our very first phone call with the company to our last email, Artesanos, and specifically representative Kevin Smith, offered unparalleled customer service. Not only was Artesanos always prompt in their messaging, but they handled the issue of the damaged good with sympathy for the customer and the utmost professionalism. After filing a claim with the carrier and offering us explicit instructions, they ended up sending us a new piece, beautifully packaged, and shipped on the ground. We initially found Artesanos based on the lowest price for the console, and we are so happy we went with a local business rather than One King's Lane or Pottery Barn, especially given the mishap in shipping. We will be looking at Artesanos' online store again and we recommend this shop to everyone that wants high-quality, fair-priced furniture and a personalized customer service experience. We love our console! Thank you for the great experience!
- Quillen, online customer, Google Review -
5 star experience all the way around! The Hampton 60" round table I ordered is more gorgeous than the picture on the website. Moreover, I had great customer service. Shortly after I sent the order, I sent an email asking for an ETA and received a response the same day by a human with a name, Kevin. Then, Kevin continued to communicate with me until the table arrived and afterwards to make sure I loved it! THAT IS SO RARE! Totally recommend this company!!
5 star experience all the way around! The Hampton 60" round table I ordered is more gorgeous than the picture on the website. Moreover, I had great customer service. Shortly after I sent the order, I sent an email asking for an ETA and received a response the same day by a human with a name, Kevin. Then, Kevin continued to communicate with me until the table arrived and afterwards to make sure I loved it! THAT IS SO RARE! Totally recommend this company!!
- S.N., online customer, Yelp Review -
I ordered an iron bed online from Artesanos. Not only was the bed at a great price compared to other places, but the customer service was phenomenal! Kevin kept in touch with me throughout the process to answer questions, arrange delivery, and provide tips on assembly. He went above and beyond to ensure that I was happy with the purchase in all ways. I absolutely love the bed and would definitely shop at Artesanos again. I highly recommend!!!
I ordered an iron bed online from Artesanos. Not only was the bed at a great price compared to other places, but the customer service was phenomenal! Kevin kept in touch with me throughout the process to answer questions, arrange delivery, and provide tips on assembly. He went above and beyond to ensure that I was happy with the purchase in all ways. I absolutely love the bed and would definitely shop at Artesanos again. I highly recommend!!!
- Janet A., online customer, Email Testimonial -
My hammered copper mirror arrived promptly, well packaged, in perfect condition. It is as beautiful as I hoped and it looks so nice in our small guest bath. Customer service was excellent!
My hammered copper mirror arrived promptly, well packaged, in perfect condition. It is as beautiful as I hoped and it looks so nice in our small guest bath. Customer service was excellent!
- Biloxi J., in-store customer, Google Review -
Quality service and quality products. I'm a repeat customer at Artesanos. What started with a couple of cabinets, resulted in a complete dining AND bedroom set! Each piece is as beautiful and well-made as the next. I've had two deliveries ... both were on-time and extremely efficient (I mean they get it done!). I highly recommend Artesanos; and even if you don't find exactly what you'd like in the store, speak with an associate as they have even more color and furniture options online!
Quality service and quality products. I'm a repeat customer at Artesanos. What started with a couple of cabinets, resulted in a complete dining AND bedroom set! Each piece is as beautiful and well-made as the next. I've had two deliveries ... both were on-time and extremely efficient (I mean they get it done!). I highly recommend Artesanos; and even if you don't find exactly what you'd like in the store, speak with an associate as they have even more color and furniture options online!
- Roslyn A., online customer, Yelp Review -
I just received my beautiful Animas Copper Top Capsule table today. Kevin and Richard were amazing! They were so patient with me. I really appreciate all their efforts and attention to detail. It is nerve wracking to order a table sight unseen. I had been looking for a new kitchen table for so long, I took a chance and ordered one online from Artesanos. The beauty and substance of the table base does not translate in the photos. It is very heavy and beautiful but is hidden by the gorgeous copper top-a nice problem to have :-) I am so happy that I stumbled upon Artesanos Design from my google search for copper kitchen table. Highly recommend this company to everyone. Thanks again Kevin and Richard Roslyn from Virginia.
I just received my beautiful Animas Copper Top Capsule table today. Kevin and Richard were amazing! They were so patient with me. I really appreciate all their efforts and attention to detail. It is nerve wracking to order a table sight unseen. I had been looking for a new kitchen table for so long, I took a chance and ordered one online from Artesanos. The beauty and substance of the table base does not translate in the photos. It is very heavy and beautiful but is hidden by the gorgeous copper top-a nice problem to have :-) I am so happy that I stumbled upon Artesanos Design from my google search for copper kitchen table. Highly recommend this company to everyone. Thanks again Kevin and Richard Roslyn from Virginia.
- Tami S., online customer, Facebook Review -
Just received my last order from this amazing company and I love it! If you are looking for something unique or one of a kind, this is the place you should shop! Great stuff! Great customer service! You won’t be disappointed! Thanks Kevin for all your help and staying in touch until I was completely satisfied and happy!
Just received my last order from this amazing company and I love it! If you are looking for something unique or one of a kind, this is the place you should shop! Great stuff! Great customer service! You won’t be disappointed! Thanks Kevin for all your help and staying in touch until I was completely satisfied and happy!
- David R., online customer, Google Review -
I purchased a dining table from Artesanos. The table itself is fantastic. What really impressed me was the level of attention the team paid to my shipment. They were incredibly professional, responsive and thoughtful. I can't say enough to recommend them.
I purchased a dining table from Artesanos. The table itself is fantastic. What really impressed me was the level of attention the team paid to my shipment. They were incredibly professional, responsive and thoughtful. I can't say enough to recommend them.
- Karen S., in-store customer, Yelp Review -
I recently moved to Durango and have been in the process of furnishing my house here. Artesanos is by far my favorite place to shop for furniture and household items. They are filled with a wide variety of furniture and decorative items, that includes both unique one-of-a kind items as well as standard brands. Their prices are lower than other places in town for some of the brands they carry. Moreover, they are a pleasure to do business with and their customer service it tops.... a fun place to just wander around to explore all the unique pieces they carry.
I recently moved to Durango and have been in the process of furnishing my house here. Artesanos is by far my favorite place to shop for furniture and household items. They are filled with a wide variety of furniture and decorative items, that includes both unique one-of-a kind items as well as standard brands. Their prices are lower than other places in town for some of the brands they carry. Moreover, they are a pleasure to do business with and their customer service it tops.... a fun place to just wander around to explore all the unique pieces they carry.
- M.M., online customer, Yelp Review -
We live in the Seattle area and purchased a gorgeous Forest Canopy Bed from Artesanos online store. The hand forged iron bed frame was incredibly pricy to purchase for our teenage daughter at Anthropologie but Artesano's great pricing was substantially lower and included free shipping. The bed frame is truly a work of art with all of its intertwined leafs and our daughter loves it. Richard and Kevin were so helpful and made sure that all parts of the handmade bed fit together perfectly before shipping. The bed arrived carefully packed and they labelled every piece to help us simplify assembly. Great customer service! A+++ We are planning to order from Artesano's again soon.
We live in the Seattle area and purchased a gorgeous Forest Canopy Bed from Artesanos online store. The hand forged iron bed frame was incredibly pricy to purchase for our teenage daughter at Anthropologie but Artesano's great pricing was substantially lower and included free shipping. The bed frame is truly a work of art with all of its intertwined leafs and our daughter loves it. Richard and Kevin were so helpful and made sure that all parts of the handmade bed fit together perfectly before shipping. The bed arrived carefully packed and they labelled every piece to help us simplify assembly. Great customer service! A+++ We are planning to order from Artesano's again soon.
- Christina R., in-store customer, Yelp Review -
Amazing quality furniture and fabulous customer service! Anyone even considering a purchase from an on line competitor should absolutely think twice. Rich and Jen are such awesome people and offer a great selection. We have enjoyed our couch for years and our new American Leather recliner is top notch. We have made other purchases throughout the year and love this store!!!
- Jenny W., in-store customer, Yelp Review -
There literally is nothing in this store that I don't want! Everything is so beautiful. But the best part of the store is the owners, Jen and Rich. You will never meet more honest, genuine and nice people. They go out of their way to provide good service. My husband and I bought all the furniture for our new adobe house from them. All our old furniture had survived our two boys growing up and just couldn't go in our new house. We compared similar furniture in Albuquerque, Santa Fe, Taos, Tucson, and Phoenix and could find nothing as nice and no one could beat Artesano's prices. I recommend this store without reservation!
There literally is nothing in this store that I don't want! Everything is so beautiful. But the best part of the store is the owners, Jen and Rich. You will never meet more honest, genuine and nice people. They go out of their way to provide good service. My husband and I bought all the furniture for our new adobe house from them. All our old furniture had survived our two boys growing up and just couldn't go in our new house. We compared similar furniture in Albuquerque, Santa Fe, Taos, Tucson, and Phoenix and could find nothing as nice and no one could beat Artesano's prices. I recommend this store without reservation!
- Cameron T., online customer, Yelp Review -
Spent more than $1000 w/Artesanos and was a little hesitant given they're not a pottery barn or artefacte name brand, but was very pleased with the whole process. Ordered a giant, heavy, iron bed. Great value, arrived ahead of schedule and with lots of extra packing to keep my iron bed safe on the trip. Delivery guy carried everything to our backyard where we unpacked and carried up in pieces. Would recommend A+++
Spent more than $1000 w/Artesanos and was a little hesitant given they're not a pottery barn or artefacte name brand, but was very pleased with the whole process. Ordered a giant, heavy, iron bed. Great value, arrived ahead of schedule and with lots of extra packing to keep my iron bed safe on the trip. Delivery guy carried everything to our backyard where we unpacked and carried up in pieces. Would recommend A+++
- M M., online customer, Yelp Review -
I live in San Diego and ordered an iron & wood table and bench from Artesanos online store. I could not be happier. Their price was much lower than any other sites that I had found and their customer service was outstanding. Kevin and Richard followed up with me regarding shipping and even offered to find a local mover to help me with set-up (side note, I should have taken them up on the mover because the table alone weights over 350 pounds!!). Outstanding experience - highly recommend!
I live in San Diego and ordered an iron & wood table and bench from Artesanos online store. I could not be happier. Their price was much lower than any other sites that I had found and their customer service was outstanding. Kevin and Richard followed up with me regarding shipping and even offered to find a local mover to help me with set-up (side note, I should have taken them up on the mover because the table alone weights over 350 pounds!!). Outstanding experience - highly recommend!
- Ale G., online customer, Yelp Review -
I was a little skeptical about ordering such an expensive piece of furniture off of a link from houzz, but my husband and I are very happy with the purchase of our new Caminito 7 Drawer Dresser! A few days after submitting the order I received an email from Kevin at the company letting me know the item would soon ship and what to expect from there. I found the small gesture of sending this email very nice and personal - a nice change from the auto response messages you typically get with an interweb purchase.
We love the design and quality of the dresser. It was a great buy and we will certainly keep this place in mind for future purchases!
I was a little skeptical about ordering such an expensive piece of furniture off of a link from houzz, but my husband and I are very happy with the purchase of our new Caminito 7 Drawer Dresser! A few days after submitting the order I received an email from Kevin at the company letting me know the item would soon ship and what to expect from there. I found the small gesture of sending this email very nice and personal - a nice change from the auto response messages you typically get with an interweb purchase.
We love the design and quality of the dresser. It was a great buy and we will certainly keep this place in mind for future purchases!
- David R., online customer, Yelp Review -
Like other reviewers, I had some anxiety about ordering a $3k dining set from a relatively unknown online retailer, but couldn't be happier with my purchase - everything arrived on time, in perfect condition, and was easy to assemble.
This small leap of faith with Artesanos saved me almost 30% on the sales price of the same exact pieces from a local retail showroom... the smartest shopping decision I've ever made!
Thanks Kevin and team, for a wonderful buying experience.
Like other reviewers, I had some anxiety about ordering a $3k dining set from a relatively unknown online retailer, but couldn't be happier with my purchase - everything arrived on time, in perfect condition, and was easy to assemble.
This small leap of faith with Artesanos saved me almost 30% on the sales price of the same exact pieces from a local retail showroom... the smartest shopping decision I've ever made!
Thanks Kevin and team, for a wonderful buying experience.