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Terms & Conditions

Welcome to www.artesanosdesign.com.  These Terms and Conditions apply to the Artesanos Design Collection website and any purchase made via www.artesanosdesign.com.  Please read the terms and conditions in this Agreement carefully, as they affect your legal rights. 

Definitions

  • “We” or “us” refers to Artesanos Design Collection, its successors and assigns;

  • “You” and “your” refer to any user of Artesanos Design Collection’s website to make an online purchase of any merchandise from www.artesanosdesign.com

  • “Furniture” and “Merchandise” are defined and include any product or item sold by Artesanos Design Collections via its website, www.artesanosdesign.com. 

Cancellation Policy

If you need to cancel an order, we urge you to contact us as soon as possible. You can reach us at customerservice@artesanosdesign.com or call us directly at (970) 259-5755.

If canceling an order ahead of your order being shipped, a refund will be issued less a 3% merchant processing fee. Please note that we consider an order shipped once it has been pulled from the warehouse and is processing through the shipping queue. We understand that plans can change, and we strive to be as accommodating as possible. However, once an order is in the process of being shipped, certain costs have been incurred that we cannot recover. We appreciate your understanding. Crafted-to-order items (such as American Leather products, copper table/tops or iron table bases) will be subject to a 50% restocking fee if canceled ahead of shipping.

If canceling an order after your order has shipped, the shipment will be re-routed to our warehouse and a refund will be issued less a 20% restocking fee and all associated shipping charges. Please note that we consider an order shipped once it has been pulled from the warehouse and is processing through the shipping queue. We understand that plans can change, and we strive to be as accommodating as possible. However, once an order is in the process of being shipped, certain costs have been incurred that we cannot recover. We appreciate your understanding.

Custom-made, special-order items and all items that are crafted-to-order  (such as American Leather products and custom copper and iron furniture) are non-returnable once shipped. If a crafted-to-order item is canceled ahead of shipping, a 50% restocking fee will be withheld from the refund.

Return Policy

If you are not completely satisfied with a product from Artesanos Design Collection, you can return or exchange it within 30 days of delivery. Items must be in new and unused condition to be eligible for return. Below are further details regarding our return policies:

  • Return Fees: All returned items are subject to a 20% restocking fee and round-trip shipping charges. Round-trip shipping charges will be higher than what you originally paid for delivery as we subsidize shipping costs for our customers. If you would like a quote on the cost of returning a product, please contact us at customerservice@artesanosdesign.com

  • Product Condition: The product must be returned in new and unused condition. If the item is not able to be shipped back in its original packaging, additional return shipping fees will apply for a ‘blanket wrap’ service to ensure the safe transport of the item.

  • Custom Items: Please note that any custom-made items and all items that are crafted-to-order, including American Leather products and custom copper and iron furniture, cannot be returned.

  • Payment Reversals: If you cancel an order or reverse a payment after it has been shipped or received, you are responsible for the full cost of the items.

Shipping Conditions

Artesanos Design Collection ships exclusively within the contiguous United States. Furniture orders are shipped from various warehousing points around the United States or directly from our store. Most in-stock furniture items ship within approximately 10 business days after an order is placed. If an item is out of stock or custom-made, we will promptly notify you via email with an approximate timeline for shipping. For product availability inquiries, feel free to call us at (970) 259-5755 or email customerservice@artesanosdesign.com.

Shipping Options

  • Standard Freight Delivery: ($99.00 or FREE for orders of $1500+) Since most furniture is too large for small parcel carriers, we use LTL carriers and specialized furniture carriers for the fastest delivery, typically between 4 - 12 business days once in transit, depending on your location.

    • For copper and iron items shipping directly from our Artesanos warehouse, our standard freight delivery is a "curbside" service, which includes delivery to your curbside or driveway only. It does not cover service inside your home, delivery outside regular hours, or weekend delivery. We arrange for our carriers to schedule delivery appointments (usually 2 - 4 hours) between 8:00 AM and 5:00 PM, Monday through Friday. These items can be shipped via. A ‘Threshold’ service at no charge if desired, but please allow for an additional 2-3 weeks for departure as the necessary carrier does not service our location weekly.

    • For furniture items shipping directly from our vendors (Four Hands, Home Trends & Design, Co.House and American Leather) our Free Shipping option is a ‘Threshold’ service. This will be delivered to the nearest dry area of your home.

  • White Glove Delivery: For $149.00, our White Glove service includes delivery into your home, assembly, placement, and removal of all packaging. For the safety of yourself, your home and your newly purchased item, Artesanos highly recommends the White Glove service for any items that exceed a weight you are comfortable carrying or too bulky to be carried alone.

  • UPS Ground: Items that meet UPS’s size and weight criteria are shipped via UPS Ground. Rates vary based on the item and delivery address, which will be provided during the checkout process.

Receiving Your Shipment: It's crucial to inspect your shipment upon delivery. If there are any issues, they must be noted on the delivery receipt. For optimal service, please photograph the packaging before opening, regardless of its condition, as these images are necessary for any claim filings. Keep the original packaging until you have inspected your items. This is mandatory for all service levels and freight shipping.

Items Damaged During Shipping: If your package arrives damaged (e.g., dented, torn, crushed), please note this on the driver’s delivery slip and take photos of the damage. Please only refuse the item if it is obviously damaged beyond repair. Refusing a shipment can delay the claims process. Please reach out to us at customerservice@artesanosdesign.com with proper documentation of the damage so we can work on a resolution with you. If damage is found after the driver has left, save all packaging materials and contact us within 3 days of delivery. For visible damage, we will handle claims and send replacements at no cost. For unnoted damage, we require photos to assess and may offer a repair, replacement, or a discount depending on the extent of the damage.

Remote Location Shipping: If you reside in a remote or more rural area, shipping timelines may be extended beyond our standard estimates. For an estimated delivery timeline, please contact us directly at customerservice@artesanosdesign.com or call us at (970) 259-5755.

Address Changes: We can update the "Ship To" address once a shipment is in transit, but this will incur additional fees as carriers treat this as a new shipment. To avoid delays and extra fees, please verify your shipping address when placing your order. If an item is backordered, we will inform you of the delay and the new shipping date, allowing you to update the shipping address if necessary.

Customer Service Notice: While the freight industry often faces challenges in customer service, we aim to work with carriers that provide satisfactory service to match the shopping experience you receive from Artesanos. If your delivery service was unsatisfactory, please inform us.

Warranty

Artesanos Design Collection warrants its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In the case of a manufacturer's defect, Artesanos Design Collection will stand by its product by either issuing a merchandise credit commensurate with the diminishment of the item's structural integrity or by repairing or exchanging the item with the same item or one of equal value. Shipping charges to repair or exchange merchandise are not covered under this warranty. The options made available to the customer will be based upon the extent of the defect and assume the item is found to be defective under normal, non-commercial household use. Many of the items Artesanos Design Collection sells are crafted using natural, recycled, upcycled and reclaimed materials or are hand-crafted and will have characteristics of such materials and production processes. Minor imperfections, including small cracks, knots, surface markings as a result of shipping, and color variations in the wood are normal and are not defects. This warranty also does not cover lost or stolen items or defects caused by accidents, fire, or misuse, including but not limited to improper care and cleaning with harsh cleansers or detergents, neglect, abuse, alteration, or use in commercial establishments.

Product Descriptions

Artesanos Design Collection attempts to be as accurate as possible with its product descriptions and extends as much information as possible to the user. However, Artesanos Design Collection does not guarantee that product descriptions are totally accurate, complete, reliable, current, or error-free. If a product offered by Artesanos Design Collection differs from its description, you may return it within 30 days of receipt, in accordance with our [Return Policy] (link). If you feel the discrepancy is a defect from manufacturing, please provide documentation for review and we can work to file a claim with the supplier of the item.

Product Images

We strive to present the most accurate color representations of the products available on the Artesanos Design Collection website. However, due to variations in computer monitors and display settings, we cannot ensure that the colors you see on your screen perfectly reflect the actual colors of the products. Please also note that an item’s color can appear different depending upon the space that it lives within. Lighting (natural and artificial), surrounding colors, decor, etc. can all affect the way an item appears. To help ensure satisfaction with your fabric selections, we recommend ordering fabric swatches before making a purchase. Additionally, images of products may appear larger or smaller than their actual size, and some product photos may be enlarged to show details. If you have any questions or need further assistance, please contact us via email at customerservice@artesanosdesign.com or call us at 1-970-259-5755.

Product Materials

We take pride in offering furniture and home decor crafted from natural materials. Due to their organic origins, variations in appearance are to be expected, making each piece truly one of a kind. These natural characteristics are part of the beauty and uniqueness of the materials used:

  • Marble: Quarried directly from the earth, marble and natural stone vary in veining, texture, and color. Whether polished, sandblasted, or hand-carved, each is valued for its unique pattern and natural beauty.

  • Top-Grain Leather: An array of markings in top-grain leather make a piece special. Natural imperfections can darken or lighten depending on the color, to dramatic effect, highlighting the unique movement and character of each individual hide.

  • Wood: Due to the natural grain and composition of wood, stain absorbs differently across the surface, which can result in variations in color and tone. This is a common characteristic of wood staining and adds to the unique aesthetic of each piece. Additionally, different parts of the tree absorb stains at varying rates. Areas with a higher concentration of growth rings tend to be less absorbent, leading to a lighter or less uniform finish. This is a natural property of wood and can be seen in many stained wood pieces.

  • Copper: Due to the nature of copper, its mineralistic properties, and the processes required to achieve the artisan patinas, oxidation, and patina will vary from piece to piece. Copper will also want to oxidize and patina with time, use, and exposure to different foreign substances. Please review the ‘copper care’ section on all copper product pages.

Measurements

Before placing your order, ensure that you have accurately measured not only the intended space for your purchase but also any paths of entry. This includes checking hallways, doorways, staircases, and tight corners to confirm the furniture can be delivered to its final location. Customers are responsible for verifying these measurements to avoid sizing issues. For questions regarding product dimensions or delivery methods, please contact us at customerservice@artesanosdesign.com. Orders that are canceled or refused at delivery due to size discrepancies will be subject to our return policy.

Privacy 

Please review our Privacy Policy, which also governs your visit to Artesanos Design Collection, to understand our practices.


Electronic Communications

When you visit the Artesanos Design Collection website or send E-mail to Artesanos Design Collection, you are communicating with us electronically. By doing so you consent to receive communications from us electronically. We will communicate with you by E-mail or by posting notices on this site. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

Furthermore, any messages you send to us via E-mail, postcard, letter, voice mail, or other transmission relating to your use of this site, other than an actual order of merchandise, shall be and remain the property of Artesanos Design Collection, and Artesanos Design Collection shall not be limited in any way in its use, whether promotional, commercial or otherwise. We will not, however, use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and E-mails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Artesanos Design Collection. The compilation of all content on this site is the exclusive property of Artesanos Design Collection and protected by U.S. and international copyright laws. 

Your Account

If you use this site you are responsible for maintaining the confidentiality of your account as well as password, and for restricting access to your computer. Likewise, the user accepts responsibility for all activities that occur under his or her account.  Artesanos Design Collection does not sell products directly to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Artesanos Design Collection only with involvement of a parent or guardian. Artesanos Design Collection reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Copyright Complaints

Artesanos Design Collection respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please E-mail us at info@artesanosdesign.com or call us at 1-970-259-5755.

Site Use

This site and its contents are provided solely for personal and noncommercial use, including online purchase of the merchandise depicted, and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, noncommercial use only. No right, title, or interest in such materials is transferred upon such copying or downloading, and such materials may not be transferred, reproduced, retransmitted or otherwise distributed or displayed, whether in whole or in part.

Payment Conditions

We accept MasterCard, Visa, American Express, and Discover. Personal checks and money orders are also accepted, but we cannot accept C.O.D. requests. If paying by personal check Artesanos Design Collection reserves the right to hold your merchandise until payment has cleared our bank.

How to Order

The easiest ordering method is adding merchandise to your cart and then following the check-out prompts to complete and submit your order online utilizing our secure ordering form. We can also assist you over the phone by calling (970) 259-5755. We can also correspond via. email to assist in putting an order together, although sensitive payment information cannot be sent via. email.

We will require your name, telephone number, E-mail address, shipping address, and billing address (if different).

Payment by personal checks are accepted, however, we reserve the right to hold your order until payment has cleared our bank. There is a $35 fee for all returned checks.

Links to Other Sites

Artesanos Design Collection makes no representations and provides no warranties for products offered on any third-party website accessed through the Artesanos Design Collection website. Any such third party site is independent from Artesanos Design Collection and is not controlled by Artesanos Design Collection. If there is a link to another website, such link does not constitute an endorsement of that site or the products or services contained therein. 

Security

We care about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our commercially reasonable security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

Site Operator

Artesanos Design Collection LLC, 700 E 2nd Avenue, Durango, CO 81301, operates this Web site.

If you have any questions or comments regarding these Terms and Conditions, please send E-mail to info@artesanosdesign.com or call us at 1-970-259-5755.

LIMITATION OF LIABILITIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARTESANOS DESIGN COLLECTION, LLC OR ITS, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS (A) BE LIABLE TO THE USER WITH RESPECT TO USE OF www.artesanosdesign.com, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH www.artesanosdesign.com (INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM ARTESANOS DESIGN COLLECTION, LLC), OR ANY DAMAGES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURES, THEFT, DESTRUCTION, FRAUD, OR UNAUTHORIZED ACCESS TO ARTESANOS DESIGN COLLECTION, LLC OR ANY THIRD PARTY SITE HOST AND/OR SHOPPING PLATFORM UTILIZED BY ARTESANOS DESIGN COLLECTION, RECORDS, PROGRAMS OR SERVICES; AND (B) BE LIABLE TO THE USER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION, OR THE INABILITY TO USE THE SITES OR ANY OF THEIR FEATURES. THE USER’S SOLE REMEDY IS TO CEASE USE OF THE SITES; (C) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF www.artesanosdesign.com; (D) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS, THIRD PARTY SITE HOST AND/OR SHOPPING PLATFORM UTILIZED BY ARTESANOS DESING COLLECTION, LLC  AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; AND/OR (E) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.

IN NO EVENT SHALL ARTESANOS DESIGN COLLECTION, LLC, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO ARTESANOS DESIGN COLLECTION, LLC  HEREUNDER OR $100.00, WHICHEVER IS GREATER.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF ARTESANOS DESIGN COLLECTION, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Applicable Law and Venue

You agree that all matters relating to your access, use and/or purchase from www.artesanosdesign.com, including any dispute relating to these Terms and Conditions, are governed by the laws of the State of Colorado, without regard to conflict of law provisions. By purchasing merchandise from Artesanos Design Collection, you agree that these Terms and Conditions are entered into in the State of Colorado and will be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law provisions.  By purchasing merchandise from www.artesanosdesign.com and agreeing to these Terms and Conditions, you consent that the exclusive forum and venue shall be the in courts of the State of Colorado located in La Plata County, Colorado, and you submit to the personal jurisdiction of that court.   In the event of any litigation arising out of the use of www.artesanosdesign.com or these Terms and Conditions, the prevailing party will be entitled to costs and attorney fees.

Entire Agreement and Severability

These Terms and Conditions, together with any amendments and any additional agreements you may enter into with us in connection with www.artesanosdesign.com, shall constitute the entire agreement between you and us concerning www.artesanosdesign.com.  None of our employees or representatives are authorized to make any modification or addition to these Terms orally and any modifications or changes must be made in writing. Any statements or comments made between you and any of our employees or representatives are expressly excluded from these Terms and will not apply to you or us or your use of our www.artesanosdesign.com. If any provision of these Terms and Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

Terms and Conditions last updated:  5/05/2025